Returns and Refunds

We want you to be happy with what you bought. Here is exactly where you stand.

Changing your mind

You have 30 days from receiving your order to send it back for a refund. You do not need to give us a reason.

That is longer than the law requires. Your statutory right to cancel runs for 14 days from the day you receive your order, and we extend it to 30 because 14 is not long enough to be sure about a piece of clothing.

To start a return, email info@ironrainclothing.com with your order number. You can use the cancellation form at the bottom of this page, but you do not have to.

Condition

Send items back unworn and unwashed, with tags attached, in a condition we could reasonably sell them in. Trying something on to see whether it fits is absolutely fine. That is what you would do in a shop. But if an item comes back worn, washed, scented or damaged beyond what handling would cause, we may reduce your refund to reflect the loss in value.

Return postage

Return postage is at your cost. Use a tracked service and keep your proof of postage, because until the parcel reaches us it is your responsibility.

Send returns to:
Iron Rain Returns
c/o i-prints, Unit 2, Holme Grange Business Park
Heathlands Road, Wokingham, RG40 3GF

Your refund

We refund within 14 days of receiving the item back, or of you sending proof that you posted it, whichever is first.

We refund to the original payment method and never charge a fee for processing a refund.

Your refund includes the standard delivery charge you paid on the original order. If you are returning part of an order and keeping the rest, the delivery charge is not refunded.

Faulty, damaged or wrong items

This is separate from changing your mind, and your rights are stronger.

Email info@ironrainclothing.com with your order number and a photo. We will look at any fault reported within 90 days.

Within 30 days of delivery you can reject the item and have a full refund.
After 30 days you can ask us to repair or replace it. If that is not possible, or we cannot do it in a reasonable time without real inconvenience to you, you can have a price reduction or a refund.
Within the first 6 months, if a fault appears the law assumes it was there on delivery unless we can show otherwise.

Where an item is faulty or wrongly sent, we cover postage both ways. Do not pay to send it back. Get in touch and we will sort the label.

None of this affects your statutory rights under the Consumer Rights Act 2015.

Printed to order

Every Iron Rain piece is printed to order. That keeps waste down and lets us offer designs we could not justify holding stock of.

To be clear what that means for you: printing to order from our own fixed range is not the same as making something to your personal specification, so the exemption for personalised goods does not apply. Your full cancellation rights stand on everything we sell.

Cancellation form

You do not have to use this. An email is fine.

To: Neo Ventures Group Ltd, 105 Gipsy Lane, Wokingham, Berkshire, RG40 2BW, info@ironrainclothing.com
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if sending by post):
Date:

If something goes wrong

Email us first and give us a chance to put it right. If we cannot agree, you can contact the Citizens Advice consumer helpline on 0808 223 1133.